• 019467 60540
  • enquiries@lakedistrict-campsite.co.uk
  • The Old Post Office Campsite, Santon Bridge, CA19 1UY
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Campsite Terms and Conditions

The Old Post Office Campsite
Touring & Camping in Lake District

Please read the following campsite booking terms and conditions carefully before confirming your stay at The Old Post Office Campsite. These policies are in place to ensure a safe, enjoyable, and respectful experience for all guests.

Admission
  • All guests must register at the Site Office on arrival.
  • Under 18s must be accompanied by a parent or legal guardian at all times.
  • Check-in is available during designated reception hours.
  • Late arrivals: If you expect to arrive late, please inform the site in advance of your arrival date.
  • Bookings will only be held for 24 hours from the latest check-in time on your scheduled arrival day, which is 6:30 PM.
  • No refunds or discounts will be issued for bad weather, late arrivals, or early departures.
  • Pitches and units will be allocated on arrival.
  • Cancellations, Amendments & Refunds: We understand that plans can sometimes change. To help everything run smoothly for all our guests, we’ve set out the following guidelines around bookings, cancellations, and amendments.
  • Making Changes to Your Booking: Pitch Types: Once booked, we’re unable to switch you to a different pitch type. However, we’re happy to help with date changes (within the same pitch type), as long as this is done more than 21 days before your arrival.
  • Changes Within 21 Days: Unfortunately, we’re unable to make any amendments, including date changes, within 21 days of your arrival. This helps us manage bookings fairly, especially during busy times.
  • Cancellations & Refunds: A £15 admin fee applies to all cancellations or amendments made outside the 21-day window.
  • Deposits are non-refundable.
  • If you need to cancel your booking within 21 days of arrival, we’re really sorry but we’re unable to offer a refund.
  • In the event of a no-show, the full amount paid will be forfeited.
  • Unfortunately, we can’t offer refunds or discounts due to:
    • Bad weather
    • Late arrivals
    • Early departures

    If you’ve paid your deposit plus part or all of the remaining balance, no refund can be issued for any amount already paid.

  • Force Majeure: The campsite accepts no liability and provides no refunds for events beyond our control (e.g., natural disasters, road closures, emergencies).
  • We’ll always do our best to ensure all facilities and services are available during your stay. If something is unavailable due to circumstances beyond our control, we really appreciate your understanding; refunds can’t be issued in these cases.
  • No changes can be made to bookings within 21 days of arrival.
  • For amendments outside this period, please contact us directly as early as possible.
  • Well-behaved dogs are welcome, but must be kept on a lead and supervised at all times.
  • Dangerous dog breeds, as defined in the Dangerous Dogs Act (e.g. Pit Bull, XL Bully, Terrier, Japanese Tosa), are not permitted.
  • Please respect fellow guests by keeping radios, music, and TVs at a low volume.
  • Car doors and boots must be closed quietly, especially during quiet hours.
  • The management reserves the right to refuse admission or terminate stays for inappropriate behaviour without refund.
  • Maximum of 2 households per booking.
  • Group bookings of 2 or more units (e.g. tents, motorhomes) are not permitted via Pitchup.com.
  • Group bookings of 3 or more adults (excluding couples/families) are not allowed.
  • Stag/hen parties and large single-sex groups (3+ people, not immediate family) are prohibited via Pitchup.
  • The site is ideal for families and couples – other types of groups are not accepted.
  • Electric hook-ups require a cable of at least 10 metres in length.
  • Tents are not permitted on our Touring, Super or Campervan pitches. Guests wishing to stay in a tent must book an appropriate Tent Pitch, except for 1–2 person tents where specifically permitted on our Motorhome pitches.
  • Guests must pitch tents/units as directed by site staff to maintain safety and site layout.
  • Barbecues are allowed but must be raised off the ground and supervised by an adult at all times.
  • Disposable barbecues are not permitted anywhere on the site.
  • Open fires are strictly prohibited anywhere on the site.
  • Barbecues must not be placed directly on the grass or on garden/picnic tables.
  • If you are unsure whether your barbecue or cooking equipment is suitable for use on site, please check with campsite personnel before using it.
  • Commercial and sign-written vehicles are not allowed on site.
  • No vehicle movement is permitted between 11 p.m. and 7 a.m.
  • Only one car per pitch is allowed. Additional vehicles must be parked in the designated area.
  • Motorhome/campervan guests must book a car as an extra if bringing a separate vehicle.

By confirming your booking, you agree to abide by all campsite terms and conditions as outlined above. These rules are designed to help maintain a safe, respectful and enjoyable environment for all guests

For questions or clarifications, please don’t hesitate to contact us before your arrival.

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